Security & SLA
Operational confidence with verifiable criteria
Observability practices, versioned runbooks and governance defined for each environment.
Security governance
- Data protection in transit and at rest
- Access controls and credential management
- Observability defined for the architecture
- Privacy and audit requirements defined by contract
Service criteria
- Scope
- Service levels defined by contract
- Continuity
- Objectives defined for the context and criticality
- Incidents
- Response flow agreed according to criticality
Critical layers
Monitoring & alerts
Observability, alerts and runbooks defined for the architecture.
Data protection
Protection, retention and audit controls adjusted to context.
Continuity
Backups and recovery planned according to service criticality.
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