Security & SLA
Operational confidence with 99,9% uptime
24/7 monitoring, versioned runbooks and full governance for critical environments.
Security governance
- TLS 1.3 and AES-256 in transit and at rest
- Credential management with auto-rotation
- Full observability with distributed tracing
- LGPD compliance with continuous auditing
Service commitments
- Availability
- 99,9% monitored via status page
- p95 response time
- ≤ 600 ms with multi-LLM routing
- RTO / RPO
- RTO 30 min · RPO 15 min
- Support
- Critical response within 15 minutes
Critical layers
Monitoring & alerts
LGTM dashboards, Slack/PagerDuty alerts and automated runbooks.
Data protection
Data masking, configurable retention and quarterly audits.
Continuity
Multi-region backups and disaster simulations.
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